Avast For Mac Says Not Protected

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In the malware protection test, which was most recently held in September 2017, Avast once again led the way with a near-perfect 99.99% protection rate while returning 9 false positives. McAfee’s protection rate was a shade lower that Avast’s, at 99.86%, but it only rang 2 false alarms. Jared, appreciate your efforts, but I regret to hear that the issue persist. I would request you to run AVG Clear tool as per the instructions in this article to remove the traces of AVG completely and re install it. Then refer to steps in this link on how to download and install AVG Anti Virus free. Need premium Mac antivirus protection? Say hello to Avast Security Pro. Avast Security Pro includes all the malware-crushing moves of its free little brother, along with premium defenses against Wi-Fi intruders and ransomware. Catch Wi-Fi intruders in the act. On November 2nd, 2017, GetHuman-beeandam reported to GetHuman that they were having an issue with Avast! And needed to get in touch. The issue was classified by GetHuman-beeandam at the time as a Complaint problem, and was later reported to be fixed on November 18th, 2017.

• Pros

  Certified by one independent testing lab. Speedy full scan. Excellent phishing protection for Chrome and Firefox. Useful bonus features. Ransomware protection. Wi-Fi intruder detection.

• Cons

  Doesn't add much to free edition's features. Expensive. Poor phishing protection for Safari. Password manager includes only basic features.

• Bottom Line

  Avast Security Pro (for Mac) adds ransomware protection and Wi-Fi intruder detection to the features found in Avast's free antivirus, but these additions don't merit its high price.

The myth that Macs can't suffer viruses, Trojans, or other types of malware attack is busted. Oh, the situation isn't nearly as bad as on Windows or Android, but Macs really do need antivirus protection. There are free options available, including Avast Security (for Mac), but commercial antivirus utilities offer more features and do better in testing. Looking at what this product adds beyond the features in the free edition, it's really hard to justify the price.

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This product's main window looks exactly like that of the free edition, except for the absence of the upgrade offer. Plenty of white space surrounds a simple security status indicator. The left-rail menu is also the same as in the free edition. The difference is that clicking Ransomware Shield or Wi-Fi Inspector brings up the component, rather than displaying an upgrade invitation. The look is very different from that of Avast Pro Antivirus, which uses a dark gray background with occasional elements in purple and green.

Pricing and OS Support

Like Bitdefender and Kaspersky, Avast supports macOS versions back to 10.9 (Mavericks). If you have an antique Mac that for some reason can't even run Mavericks, consider ESET, ProtectWorks, or ClamXav—all of which support versions of macOS from 10.6 (Snow Leopard) on. At the other end of the spectrum, Avira, Trend Micro, and Symantec Norton Security Deluxe (for Mac) require macOS 10.11 (El Capitan) or better.

The most common pricing plan for Mac antivirus runs $39.99 per year for one license or $59.99 for three. Bitdefender, ESET Cyber Security (for Mac), Kaspersky, and Malwarebytes all fit this profile. Price-wise, Avast is on the high end, at $59.99 per year or $69.99 for three licenses. That's expensive, considering that the free edition has all the same features except for Ransomware Shield and Wi-Fi Inspector, which I'll detail below.

Shared Features

This utility shares all the features of the free Avast Security (for Mac), and that's saying a lot. I'll briefly summarize those shared features here, and you can should read my review of the free product for more details.

AV-Comparatives certified Avast's Mac malware protection as effective. In testing, it protected against 99.9 percent of Mac malware and 100 percent of Windows malware. AV-Test Institute, the other major lab that tests Mac antivirus, did not include Avast in testing. Note, though, that Bitdefender and Kaspersky earned 100 percent in both tests, and received certification from both labs.

I don't have the same kind of resources for antivirus testing under macOS as I do for Windows. I did try scanning a folder containing my current collection of Windows malware. Avast detected and quarantined 85 percent of the samples, which is quite good. Only Webroot SecureAnywhere Antivirus (for Mac), with 86 percent, and Sophos, with 100 percent, have done better. At the low end, McAfee caught 25 percent and Intego just 18 percent.

Avast's full scan finished in 14.5 minutes, which is quite a bit faster than the current average of 24 minutes. The impressive Home Network Security Scanner took less than three minutes to take note of all devices on my network. It found 36 devices and flagged legitimate security problems on two of them.

Phishing websites masquerade as secure sites in the hopes of fooling you into giving away your login credentials. It doesn't matter which browser you use, or which operating system. Avast's scores in my hands-on phishing protection test were extremely poor. The phishing protection systems built into Chrome, Firefox, and Internet Explorer all outperformed Avast, by a long shot.

I learned from my company contacts that phishing protection is fully functional in Chrome and Firefox, but only partly in Safari. The developers are working up a browser-independent version. In a new test using Chrome, Avast scored better than any Mac product except Bitdefender. It tied with Norton and beat out all three browsers. If you're relying on Avast for phishing protection, make sure you use Chrome or Firefox.

The Online Security browser extension marks up search results to flag dangerous links. It also displays a list of all ad trackers and other trackers on the current page, with an option to actively block these. Kaspersky Internet Security for Mac includes a similar active Do Not Track feature.

Avast comes with a basic password manager that installs as a separate application. It handles basic functions like password capture and replay, saving secure notes, and generating strong passwords. The app stores passwords locally, but you can set up syncing between all your macOS, iOS, Windows, and Android devices. However, you won't find any advanced features like secure password sharing, two-factor authentication, or password inheritance.

Ransomware Shield

Everything I've described to this point is also available in the free edition. The premium-only Ransomware Shield component simply prevents unauthorized access to files in sensitive folders. By default, it protects the Documents and Pictures folders for the current user. Naturally, you can add other folders if needed. A similar feature in Bitdefender Antivirus for Mac also protects your Time Machine backups.

To test this kind of access control on Windows, I use a small text editor that I wrote myself, something that would never show up on a list of trusted applications. I don't have such a program for macOS, so I had to disable the feature that automatically trusts Apple and App Store applications.

Operation is very simple. When an untrusted program tries to modify a protected app, Avast pops up a warning. If you've just installed and launched a new photo editor, click Allow. If you don't recognize the program, click Block. Note that clicking Allow only makes the program trusted temporarily. To ensure that new photo editor doesn't get blocked, you must manually add it to the list of Allowed Apps.

This type of access control is an effective tool for ransomware protection, one used by many security tools both on Windows and macOS. However, it does require vigilance on your part. When you see the Ransomware Shield popup, examine it carefully, and only click Allow if you're absolutely sure the program is legitimate.

Wi-Fi Inspector

As noted, you get the Home Network Security Scan even in the free edition. The premium edition adds a component called Wi-Fi Inspector. Despite the name, the main function of this component is to alert you when new devices join the network. It maintains its own simple list of devices. If you click Deep Scan, it launches the Home Network Security Scan.

Wi-Fi Inspector's device list doesn't identify security issues the way the security scan does. On the plus side, it lists the MAC address and IP address for each device, along with the name. For many devices, the name is a clear identification, like neils-ipad or all-in-one-pc, but some come out with names like unknown6542990b6483. If you have basic network skills, you can use those addresses to figure out which device corresponds to a weird name. Bitdefender Home Scanner (a Windows utility) lets you edit such entries to give them a friendly name, and even remembers the name on subsequent scans. With Avast, you'll just have to keep a list of which device matches which weird name.

I did encounter a serious problem with the device list. It found 36 devices on my network, but I couldn't scroll down to see more than the first bunch of devices. My Avast contact confirmed this as a bug. It's not such a big problem, as you can see all your connected devices in network scanner.

The real point of Wi-Fi Inspector is to alert you when a new device connects. Just after installation, you'll probably see quite a few of these, as devices that were turned off during the initial scan wake up. Once you get past that shakeout period, you should pay close attention to the new-device notifications. If you don't recognize the device, it could be a neighbor mooching your Wi-Fi, or even a hack attempt.

If you determine that the new connection isn't legitimate, there's not a lot you can do about it. Wi-Fi Inspector offers notification, but no direct way to act on that information. Your best bet is to snap a screenshot of the notification and then find a friend who's a network whiz. Your buddy can use the info from the screenshot to log into your router's settings and ban the device from the network.

Doesn't Add Enough

Avast Security Pro offers certified Mac malware protection, a network security scanner, and a password manager, but those features also come with the free Avast Security. The Pro edition adds ransomware protection that works by banning untrusted applications from modifying your files. It also adds real-time notification of new connections to your network, but offers no way to do anything if you determine the new connection is perfidious. That's not much for $59.99 per year. The only reason to buy this product is if you want to protect your Macs in a business setting, but in that case, you can get better protection for less.

Bitdefender Antivirus for Mac has certification from two labs, excellent phishing protection, an anti-ransomware feature much like Avast's, and more. Kaspersky Internet Security for Mac also has two certifications, and it comes with a full parental control system, excellent anti-phishing, protection against webcam peepers, and more. These are our Editors' Choice products for macOS antivirus, and they both costs $20 less than Avast.

Bottom Line: Avast Security Pro (for Mac) adds ransomware protection and Wi-Fi intruder detection to the features found in Avast's free antivirus, but these additions don't merit its high price.

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The big friendly “You Are Protected” green checkmark on Avast Security Pro’s home screen is certainly a plausible statement. The software is a rare breath of fresh air in a sea of anti-virus products that haven’t worked hard enough to keep up to date with current threats, or haven’t updated the interface to meet modern expectations of presentation and usability.

Avast is danged good at catching malware. AV Comparables says Avast detected 99.9 percent of macOS malware and 100 percent of Windows malware. In spot testing, the app did splendidly. Immediately on decompression of macOS malware from an encrypted archive, Avast detected it, deleted it, and notified me. It did as well with malicious files on the web, though it didn’t detect some items at the WICAR test site that require active local components to be dangerous. Siccing it on drives loaded with other anti-virus products, Avast found test malware I’d downloaded that had wound up in cached files that the anti-virus software on those volumes missed.

Note: This review is part of our best antivirus roundup. Go there for details about competing products and how we tested them.

Avast’s browser component, Web Shield, doesn’t seem to rely on plug-ins (there are none to configure), but uses the program’s kernel extension to check at a low level. It can be managed from the Avast app, and settings apply to all browsers.

If you’re interested in ransomware monitoring, you need to buy the Pro version ($59.99 for one year/one Mac; $69.99 for one year/three Macs; $99.99 for one year/10 Macs), which relies on folder-based ransomware monitoring. It marks the user Documents and Pictures folders as protected by default, and you can add more folders. By default, Avast allows any Apple and App Store apps to manipulate items in those folders, although you can disable those options. Any other app that tries to modify or delete anything in the shielded folders is blocked, giving you an option to whitelist it.

What's better than avast for mac. Both McAfee and Avast got the top honor, which is the “ADVANCED +” award, but McAfee’s impact score (the lower the better) was 7.3, which is considerably better than Avast’s 8.9. So, it’s clear from the independent tests that McAfee is slightly lighter on system resources than Avast, but the latter is not far behind in this race. Test results (higher is better) were practically the same for both products, 2,116 points for Avast and 2,115 points for AVG. The default performance without any antivirus installed was 2,150 points.

This is an effective way to protect most users’ critical files, but we prefer Sophos’s active monitoring approach, which looks for patterns of behavior and keeps files from being deleted than one that requires anointing folders. Still, it worked well in testing, and most users keep their most precious documents in a few locations. (Avast could expand the list to include a few more locations by default, too.)

Outside of core anti-virus features, the Pro version also offers a Wi-Fi Inspector. This is unique among anti-virus software we tested, and it looks for devices on a network engaged in malicious behavior. Other anti-virus software packaged with network monitors either whitelist local network activity, or treat it the same as any malicious Internet attacks. This seems aimed at helping users understand if they’ve joined a network, such as at a coffeeshop, that has compromised or attacking devices on it.

One negative is the soft but distinct upsell of Avast, which is sensible in its Free version, but not necessarily in a Pro. A Tools item on the lefthand navigation bar mostly displays other available products, like VPN service. A one-time message at installation might be acceptable, but mingling features and items for sale is too heavy-handed in a security product.

While you can create an account at Avast Software, it’s optional. Once created, you can use it to add machines to log in from the software for a computer to join the account. Unfortunately, the account provides no remote mangement or configuration, just reporting.

Bottom line

If you’re looking for a free anti-virus program, Avast is the best choice, edging out Sophos by providing more parity between free and paid version.

While we gave Sophos Home Premium and Avast Security Pro the same 4.5 mice rating, Sophos has a slight edge. The combination of active ransomware scanning makes it somewhat more superior to the folder-based method in Avast, while central configuration and remote control in Sophos can help for a disparate set of family or small-business users. We like Avast’s unique Wi-Fi threat detection, and its native app interface, where Sophos leans heavily on the cloud.

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